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Terms & Conditions

Last Updated: Jan 2026

By engaging our services, making a purchase, or checking the acceptance box during checkout, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. DEFINITIONS

“Service Provider,” “we,” or “us” refers to Stick By Stick LLC.

“Client” or “you” refers to any individual or entity purchasing our services.

“Services” refers to conversion rate optimization, web design, development, and related digital marketing services.

“Projects” refers to one-time engagements with defined scope and deliverables.

“Subscriptions” refers to ongoing service arrangements using our credit-based system.

2. RESPONSIBILITIES

2.1 Client Responsibilities

You warrant that you have authority to enter this contract. You agree to provide all assets/information in the requested format and within specified timeframes; to review work promptly and provide feedback; and to follow the payment schedule.


2.2 Service Provider Responsibilities

We warrant that we will perform the work professionally, maintain confidentiality, and keep you updated on progress via agreed communication channels. If you change direction or are unsatisfied, you may cancel—but you’ll pay for work completed up to that point according to the cancellation terms below.

3. SERVICES AND DELIVERABLES

3.1 Project Services

Project deliverables will be provided according to the project timeline. Final payment is due within 7 days of final deliverables being completed.


3.2 Subscription Services

Subscription services operate on a credit-based system where each credit ($350 value) represents a unit of specialized work. Credits are allocated monthly to specific deliverables such as full page redesigns (16 credits), template implementations (8 credits), section redesigns (4 credits), element tests (2 credits), or general site work, upgrades, consulting, project management, and more. Purchasing more than 20 credits in a given month reduces pricing to $300 per credit.

4. PAYMENT TERMS

4.1 Project Payments

Payment schedule will be specified in the project proposal or Statement of Work.


4.2 Subscription Payments

  • Subscriptions are autobilled through stripe at the beginning of the month.

  • Payment is due via bank transfer within 7 days

  • Credit card payments incur a 3% processing fee

  • Quarterly contracts receive discounts, each quarter of contract earns a free credit to be used monthly.


4.3 General Payment Terms

Invoices are issued electronically and are payable within seven days.

Late payments (beyond 15 days) may incur a 10% weekly fee, and additional transaction fees may apply for card payments.

5. TIMELINE AND DELAYS

Each day of delay in client feedback, asset delivery, or other client responsibilities will extend the project timeline by an equal amount without penalty to Stick By Stick LLC. Significant delays (5+ business days) may require rescheduling based on resource availability.

For subscription services, delays may affect the delivery of planned optimizations within the current billing cycle without extending the subscription period or providing credit refunds.

6. COMMUNICATION

Both parties agree to respond to critical project communications in a timely manner. Persistent failure to maintain timely communication may affect project timelines. Delays beyond our control will adjust milestone dates accordingly.

7. CANCELLATION

7.1 Project Cancellation

Either party can cancel a project at any time. In the event of cancellation, payment terms are as follows:

  • 25% of total fee if cancelled before design work begins (during Define/Investigate/Strategize phases)

  • 50% of total fee if cancelled after design work begins but before development

  • 100% of total fee if cancelled after development begins


7.2 Subscription Cancellation

30 days written notice is required before the next billing date. Example: If billed on January 1st and cancellation notice is provided on January 2nd, you will still be billed for February but not for March 1st.

Early termination of multi-month commitments will result in:

  • Retroactive removal of any applied discounts on previous payment

  • Backpay equal to the discount amount

  • A termination fee equal to 20% of the remaining contract value

8. SUBCONTRACTOR RIGHTS

Stick By Stick LLC reserves the right to engage qualified subcontractors to fulfill portions of this agreement while maintaining overall project responsibility and quality standards. All subcontractors will be bound by the confidentiality terms of this agreement.

9. FORCE MAJEURE

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to acts of nature, pandemic-related disruptions, widespread technical outages, or illness. The affected party shall notify the other party promptly and resume performance as soon as reasonably possible.

10. DISPUTE RESOLUTION

Both parties agree to attempt resolution of any disputes through good-faith negotiation for a period of at least 30 days. If unresolved, parties agree to pursue mediation before initiating legal action. Any litigation shall be filed exclusively in the courts of Colorado, and both parties consent to jurisdiction and venue there.

11. LEGAL AND LIABILITY

We will use industry best practices for conversion optimization, but cannot guarantee specific conversion improvements. Neither party is liable for incidental or consequential damages.

Liability for either party is limited to the fees paid or payable. This contract is governed by the laws of Colorado, and disputes will be resolved as specified in the Dispute Resolution section.

12. WARRANTY LIMITATIONS

Any warranty for deliverables expires 30 days after project completion. Issues reported within this period will be addressed at no additional cost, provided they fall within the original project scope. Issues reported after this period, or those resulting from client-side changes, will be billed at standard hourly rates.

13. INTELLECTUAL PROPERTY

You confirm that any assets you provide are owned by or properly licensed to you and will indemnify us against any claims.

Upon full payment, we assign you the IP rights for the designs and implementations created specifically for your project, except for any materials we used prior to or outside this project. We reserve the right to display the work in our portfolio.

14. CONFIDENTIALITY & MARKETING

We will maintain confidentiality of your proprietary information. We may use anonymized results in our marketing materials. We may request permission to use non-anonymous project results, your name, and relevant metrics in our marketing materials. Such use requires prior written approval, which shall not be unreasonably withheld. Standard legal remedies apply for any breach of confidentiality.

15. MODIFICATIONS

Any modifications to this agreement must be made in writing and signed by both parties. Email confirmation is acceptable for minor changes, but substantial modifications require formal written amendment.

16. CREDIT ADJUSTMENTS

For subscription services, credit quantity decreases may be adjusted with 30 days’ written notice prior to the next billing date. Credit increase requests can be made within 30 days of billing but cannot be guaranteed. Adjustments will be confirmed via email and reflected in the subsequent month’s invoice without requiring a new agreement.

17. ACCEPTANCE OF TERMS

By engaging our services, making a purchase, or checking the acceptance box during checkout, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

18. CONTACT INFORMATION

For questions about these Terms, please contact us at: connor@stickbystick.com